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Powerful. Reliable. Exceptional. |
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company | products | support | how to order | warranties & policies |
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| Getting Support: | |
Hours: M-F 8:00AM to 5:00PM, Pacific Standard Time Phone: 1 (510) 249 5910 Email: techsupport@aslab.com To obtain answer to commonly asked questions, please visit our online FAQ. ASL uses a bug tracking system to provide fast and efficient support. When sending an Email to technical support, a new ticket will be created. To ensure all communications are logged in the ticket, please use the same subject header when sending reply or file attachment. To request replacement of defective part (except monitor) on system under warranty, please send an E-mail to techsupport@aslab.com with the following information: If the transaction involves multiple systems, ASL highly recommend to create one ticket per system. This will avoid mixup when the RMA is processed. Defective monitors will be handled directly by the manufacturer. Here is the contact information: Viewsonic: 800 888 8583 (US) or 866-262-1967 (Canada) IIyama: 800 594 7480 |
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| General Application Support: | |
To maximize the performance of all the Intel® platforms, ASL recommends using the Intel C/C++ or Fortran compilers when developing applications. For additional detail on the compilers, please click here. | ||||||||||||||||||||||||||||||
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| Kernel Support: | |
Unless the system is configured with Red Hat Enterprise Linux or SuSE Enterprise Linux, always use the ASL supplied kernel. Because our kernels are fine tuned and heavily tested specifically on ASL platforms, they will provide the best performance and stability. The latest ASL kernel packages can be downloaded here. Never use the default kernel that is included with the manufacturer supplied CD set. These kernels are not well tested and contain out of date and buggy device drivers. For Red Hat Enterprise Linux or SuSE Enterprise Linux, always run the update to install the most recent kernel after Linux has been reinstalled. Otherwise the machine might encounter stability problem under heavy load. |
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| RHEL4/CentOS 4.x Support: | |
Always use the latest kernel available from Red Hat / CentOS Network. The Nvidia binary driver is not supported and should never be used under the 64-bit edition of RHEL4 (Original or Update 1) or CentOS 4.0 & 4.1 due to an unsafe kernel change_page_attr interface. The driver is supported under RHEL4 Update 2 or higher and CentOS 4.2 or higher. |
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| RHEL3/CentOS 3.x Support: | |
When using an SMP kernel on a machine with only one processor installed, it is necessary to disable APM. To disable APM, pass the kernel parameter 'apm=off' to the boot loader. Otherwise the kernel will hang during boot. Always use the latest kernel available from Red Hat / CentOS Network. For platform running on 3Ware Escalade RAID controllers, it might be necessary to update the device driver, 3w-xxxx, manually. The version included in the RHEL kernel is too old and does not match the 3Ware firmware requirement. For firmware revision 1.05.00.65, the driver revision must be 1.02.00.037 or higher. When reinstalling RHEL3/CentOS 3.5, always use the ASL Driver Disk during the installation if the system has the Adaptec Ultra 320/m SCSI or Adaptec Ultra 320/m RAID controller. This ensures the latest and most stable drivers are installed. Otherwise, system stability and functionality will be compromised due to the out of date and buggy drivers provided by Red Hat. Note the ASL Driver Disk is only included on system purchased with RHEL3/CentOS 3.5. To request for a copy, please send an E-mail to techsupport@aslab.com. |
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| Windows 98SE/2000 Support: | |
When installing Windows 98SE or Windows 2000 on a motherboard using VIA chipset, the VIA 4-in-1 driver must be installed first before any other drivers. Download the latest VIA 4-in-1 driver here. | ||||||||||||||||||||||||||||||
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| Windows NT 4.0 Support: | |
To install Windows NT successfully on an ASL
machine using Adaptec or LSI Symbios Ultra 2/LVD or Ultra 160/m SCSI
controllers, follow the steps below:
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If your machine has the Intel NIC adapter(s), do not choose automatic network detection during installation. The Intel network driver in Windows NT 4.0 CD is out of date and might crash your machine. Instead of automatic network detection, select a third party driver disk. Download the driver disk here. | |||||||||||||||||||||||||||||||
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